Use the correct clinic account and connection details
Prepare the clinic’s LINE OA, administrator access and connection details. Configure these in Keenix LINE CRM so the responsible person can verify which account connects to the clinic.
Prepare people and information before activation
Clearly identify the OA administrator and the person responsible for customer data. Check customer identities and contact methods so later follow-up uses consistent records.
Assess the workflows you need and the settings you have checked
The settings page prepares the connection. Turning on its options alone does not confirm that every customer communication workflow works. Test the workflows and settings your clinic needs before customer use.
While preparing the connection, your team can still use patient records, appointments, courses and financial information in Keenix to answer customers through the clinic’s existing channels.
How to use it every day?
Prepare the account:
Check the clinic’s LINE OA account and administrator access.
Configure the connection:
An authorised person enters and checks the details in LINE CRM.
Check workflows before use:
Use a test account to check the workflows your clinic needs, and assign someone to handle connection problems.
Frequently asked questions
What do I need to prepare for a LINE OA connection?
Prepare the clinic’s LINE OA account, administrator access and the details requested on the settings page. Assign someone to check and maintain the connection.
Does enabling an option mean messages can be sent to customers?
First verify the account, connection and intended workflows using a test account. Options on a settings page alone do not confirm successful message delivery.
Can the team use other features while preparing LINE?
Yes. The team can use patient, appointment, course and financial records already available in Keenix for their work and customer enquiries.
Does this page guarantee automatic campaigns or appointment reminders?
This page covers preparing and checking LINE OA settings. Any intended communication workflow must first be verified in practice.